Our flat rate for ground shipping to the 48 contiguous states is $8.99. For Alaska/Hawaii, the base rate is $27.59 and surcharges may apply for larger orders. For shipments to Canada, you can add some items to your cart to determine the shipping rate. Certain longer fluorescent/LED tubes will be assessed a shipping surcharge; this is to cover all of the additional shipping materials that are needed to ensure a safe arrival.
We use the United States Post Office and UPS for our shipments. The exact carrier and service used is calculated once the order is packaged for shipment. We never guarantee a certain method for any order unless it is an express order. Most orders will ship out within 2-3 business days and will reach customers after approximately a week. .Most orders are shipped from NY. We email tracking numbers to customers once orders have shipped, provided a valid email address is on file.
Issues with Shipping
If a shipment is missing, our Customer Service team needs to be notified within 14 days of the carrier acknowledgement of delivery so a timely claim can be filed. For shipments outside of the USA and Canada, we are not responsible for damaged or missing products.
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When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
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We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.